79 results for "invoice"
What happens if a renewal or trial invoice is not paid?
OpsIQ never deletes your data because an invoice is late. An unpaid product is paused, and paying turns it back on. Renewals Your renewal invoice is sent 7 days before your plan renews and is due on the renewal date. If…
Why is my invoice still unpaid after I added wallet funds?
Wallet top-up and invoice payment are separate transactions. Adding funds credits the wallet after the top-up payment is confirmed; it does not automatically pay every existing invoice. To pay an unpaid invoice, return…
Can I download an OpsIQ invoice as a PDF?
Yes, the invoice area supports PDF downloads for eligible invoice records. If you need a formal invoice document, use the download action on the invoice instead of copying the browser page. Related articles Where can I…
Can I cancel an unpaid invoice?
Some eligible unpaid invoices can be cancelled from your account when self-service invoice cancellation is enabled. Paid invoices and other closed accounting records remain locked as historical records. If your account…
What do OpsIQ invoice statuses mean?
Understanding OpsIQ Invoice Statuses An invoice can have several statuses, each indicating its current state in the payment process: Paid: The invoice has completed payment. Open, Pending, or Unpaid: These states…
Where can I see my OpsIQ invoices?
To view your OpsIQ invoices, open the Invoices section in the Billing area. Here, you can review the status and details of your invoices. If available, you can also download the invoice as a PDF. The invoice details may…
What information can an OpsIQ invoice display?
OpsIQ's invoice FAQ outlines the following information: Seller and customer information Tax data Item rows Subtotal Tax Discounts Total Amount due Status Notes In connected billing scenarios, financial values should…
What is the difference between an invoice and a receipt?
An invoice records what is billed or due, while a receipt records a successful payment. It is important to keep the invoice for the billed line items and tax/accounting details, and to retain the receipt as confirmation…
Does OpsIQ support automatic payment redirection from an invoice?
OpsIQ supports automatic payment redirection from an invoice if a default online payment route is configured. In this case, the account can initiate the payment flow directly. However, if no suitable online gateway is…
How do I pay an OpsIQ invoice?
To pay an OpsIQ invoice, open the unpaid invoice and select one of the payment methods currently enabled for your account. Depending on your configuration, the account may offer options such as an online gateway, a…
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
Can I pay an invoice with my OpsIQ wallet?
Yes, you can pay an invoice with your OpsIQ wallet when the following conditions are met: The wallet is enabled. Your available balance is sufficient. Any required currency conversion rate is configured. If there is not…
Why does an invoice ask me to update my profile?
The invoice may indicate that your customer billing information is incomplete. To resolve this, please update your profile by managing your account details. Ensure that you provide the correct company name, address, and…
Can I use cryptocurrency to pay an OpsIQ invoice?
Cryptocurrency can be used to pay an OpsIQ invoice if a crypto payment provider is enabled for your account. The payment screen will display the currently supported asset or network choices, the exact amount, and…
When does a paid invoice activate my OpsIQ product?
Payment confirmation is a prerequisite for activating or renewing paid products in OpsIQ. Once the payment is confirmed, the account can activate the related subscription, license, or release entitlement, and continue…
Refund & Cancellation Policy · OpsIQ
This is a summary of the OpsIQ Refund & Cancellation Policy, version 2026.11, effective 1 November 2026. The full policy is at opsiqai.com/refund. Key points Free plan and trial: the free plan stays free. Paid plans…
Revenue Attribution & Sales Tracking Software · OpsIQ
Revenue Attribution & Sales Tracking Software — OpsIQ OpsIQ offers a comprehensive solution for tracking revenue across various platforms such as WHMCS, Stripe, Paystack, Shopify, and custom checkouts. With its…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…