105 results for "data"
Data Processing Addendum · OpsIQ
Data Processing Addendum — OpsIQ Overview This Data Processing Addendum (DPA) outlines the terms under which OpsIQ processes personal data on behalf of its customers. It details the roles, documented instructions…
Enterprise Security & Trust: Identity, Code, Data, AI and Audit · OpsIQ
Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ In today's digital landscape, enterprise security must encompass a comprehensive approach that extends beyond mere login credentials. OpsIQ…
Does Self-Hosted OpsIQ keep all customer data on my server?
Self-Hosted OpsIQ keeps the application and primary local data path within the customer's infrastructure. However, external services can still receive data if this feature is deliberately enabled. Services such as a…
What is the OpsIQ Data Processing Addendum?
The Data Processing Addendum (DPA) defines the data protection roles and processing terms between the customer and OpsIQ. In the standard cloud model, the customer acts as the controller for its end-user data, while…
Who owns the data stored in OpsIQ?
The customer retains ownership of its business data. OpsIQ states that customer data is not used to train third-party foundation models and provides export and deletion paths subject to legal, security, billing, and…
Can I export my OpsIQ account data?
Yes, you can export your OpsIQ account data. The Data Export feature allows an authenticated customer to request an export of customer account information, including profile data, invoices, support tickets, and owned…
Can I export visitor data from OpsIQ?
OpsIQ provides options for exporting visitor data through CSV and API access, which are subject to role, plan, retention, and privacy requirements. It also supports privacy export and deletion workflows. When exporting…
Can I download account data after the temporary export expires?
Once the temporary export authorization has expired, you cannot download account data from that authorization. To obtain a new export, return to the Data Export section and request a new export when your account allows…
Can someone else use my data-export link?
Treat any temporary export download as sensitive account data and do not share it. Access is tied to the authenticated customer and export authorization checks. However, you should still download the archive only on a…
What information is excluded from my account data export?
The customer data export is not intended to disclose authentication secrets. Sensitive security material, such as password hashes, password-reset or email-verification secrets, two-factor secrets, and recovery-code…
How long is an account data-export download available?
A generated export uses a temporary download authorization that expires after 24 hours. Please download the archive before it expires. If the authorization has expired, return to the Data Export section and request a…
Can OpsIQ keep data in the EU?
OpsIQ's trust and privacy materials indicate that EU data residency is available for relevant cloud arrangements. The exact residency may depend on various factors, including the service component, AI provider, mail…
How does OpsIQ encrypt data?
OpsIQ's Trust Center states that cloud data is protected with AES-256 encryption at rest, utilizing per-tenant key separation, and TLS 1.3 for data in transit. Secret keys and webhook-signing secrets are sealed and are…
How does OpsIQ prevent one Remote Site from seeing another site's data?
How OpsIQ Prevents Data Visibility Between Remote Sites Remote-site records are assigned a specific site scope, and OpsIQ implements row-level scoping to ensure that data is accessible only within the authorized site or…
Can OpsIQ AI access my database directly?
OpsIQ recommends using approved scoped API actions instead of allowing unrestricted direct database access. This approach ensures that a business only exposes the reads and operations that the AI actually needs. It…
Does OpsIQ use CRM data to train third-party AI models?
No, OpsIQ does not use customer CRM data to train third-party foundation models. While AI can utilize authorized live CRM context for reasoning, drafting, scoring, or assistance during a request, this is distinct from…
Can I export CRM data from OpsIQ?
Yes, OpsIQ states that CRM data belongs to the customer and can be exported, including CSV workflows. Self-hosted deployments keep the database in the customer's environment. Please note that the export or deletion of a…
Does OpsIQ train AI models on my business or customer data?
No, OpsIQ does not use customer data to train third-party foundation models. AI requests utilize authorized context that is necessary for the task and the provider selected for that surface or workspace. Customers have…
How often can I request an OpsIQ account data export?
The account limits fresh export requests to one within a 24-hour period. This policy reduces unnecessary repeated generation of sensitive archives while still allowing customers to obtain a current export. Before…
What happens if I delete my OpsIQ account or data?
OpsIQ supports privacy export and deletion workflows. However, deletion is subject to legal, billing, fraud prevention, security, backup, and audit retention requirements. Some auditable facts may remain even after a…