What is the OpsIQ Knowledge Base?
The Knowledge Base is a governed library designed to store, organize, improve, and publish operational knowledge. It can facilitate operator assistance, generate AI responses, and provide content for the public Help…
Can OpsIQ crawl a website to build knowledge?
Yes, an authorized website can be discovered using a controlled crawler. Pages can then be classified, selected, reviewed, and improved before they become trusted knowledge. It is important to note that a crawl should…
Can OpsIQ import an existing help center or knowledge base?
Yes, OpsIQ can import an existing help center or knowledge base. It utilizes a staged migration workflow that includes the following steps: Migration Workflow Discover: This step identifies content and classifies…
How do I find a setting in OpsIQ?
The fastest way is search. Open Settings. Press Ctrl+K (Cmd+K on a Mac), or click Search settings. Type what you are looking for, for example auto-reply or timezone. Pick a result and click Jump to. OpsIQ opens the…
How do I switch OpsIQ to dark mode?
OpsIQ has a dark theme. The choice is yours alone: it changes your own screens, not your teammates'. Click your name at the bottom of the left menu and choose My profile & security. Under Profile details, find…