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Which payment methods does OpsIQ support?
Supported Payment Methods OpsIQ supports various payment gateways, including: Stripe PayPal Paystack Flutterwave Razorpay Mollie Pesapal (including M-Pesa paths) NOWPayments Plisio The exact payment methods available to…
Can an OpsIQ customer change their preferred currency?
OpsIQ's account FAQs describe a Preferences area where customers can change their preferred currency, provided that the administrator has enabled this option. Additionally, currency detection and fallback mappings can…
What information can an OpsIQ invoice display?
OpsIQ's invoice FAQ outlines the following information: Seller and customer information Tax data Item rows Subtotal Tax Discounts Total Amount due Status Notes In connected billing scenarios, financial values should…
Refund & Cancellation Policy — OpsIQ
This policy outlines how cancellations, refunds, downgrades, and billing changes work for OpsIQ subscriptions, including both Cloud (SaaS) and Self-Hosted licenses. We offer a free plan and a no-card trial to ensure you…
Can I cancel OpsIQ at any time?
Yes, you can cancel OpsIQ at any time. OpsIQ offers a one-click cancellation feature. When you cancel, future renewals will stop, but your paid access will typically continue until the end of the already-paid period…
Are OpsIQ fees tax-inclusive?
The Terms describe fees as tax-exclusive unless the checkout or invoice states otherwise. Applicable VAT, sales tax, withholding, or other taxes can depend on the customer's location, tax status, and payment route. It…
Verify OpsIQ License — OpsIQ
Verify OpsIQ License Confirm whether an OpsIQ software license is valid, active, and assigned to the correct installation. You can verify an OpsIQ license in just a few seconds. License Verification Use this secure…
Does OpsIQ offer annual billing?
Yes, OpsIQ supports both monthly and annual billing. According to the pricing page, annual billing offers a discount compared to month-to-month payments. You can change the billing cadence for renewals, and upgrades or…
How do OpsIQ subscriptions renew?
Paid OpsIQ subscriptions can be either monthly or annual and will automatically renew unless cancelled before the next renewal date, in accordance with the account's terms. Please note that metered AI and other…
How does wallet auto-recharge work?
When enabled and supported by a saved payment method, auto-recharge monitors the wallet threshold you configure. If the balance reaches the threshold, the account can charge the selected reusable payment method for the…
Can seasonal businesses pause OpsIQ billing?
The pricing page offers founder-friendly billing that allows qualifying customers to pause their subscription for up to two months per year during seasonal periods. However, it is important to note that a subscription…
Why is a wallet currency conversion unavailable?
Wallet payment across currencies requires a configured conversion rate. If OpsIQ cannot determine a supported rate, the account disables that conversion rather than inventing one. If you believe the required currency…
Does OpsIQ offer refunds?
OpsIQ offers a 14-day refund policy for eligible first paid subscriptions. Please note that consumed AI credits and metered usage are not considered unused subscription value and may be excluded or deducted from any…
Can I cancel an unpaid invoice?
Some eligible unpaid invoices can be cancelled from your account when self-service invoice cancellation is enabled. Paid invoices and other closed accounting records remain locked as historical records. If your account…
What is the difference between immediate cancellation and end-of-period cancellation?
Immediate cancellation ends the service immediately upon the cancellation action. In contrast, end-of-period cancellation allows the service to remain available until the end of the current period, after which it is…
Can I pay an invoice with my OpsIQ wallet?
Yes, you can pay an invoice with your OpsIQ wallet when the following conditions are met: The wallet is enabled. Your available balance is sufficient. Any required currency conversion rate is configured. If there is not…
What do the cryptocurrency payment statuses mean?
Cryptocurrency Payment Statuses A cryptocurrency invoice can progress through several statuses, including: Waiting for Payment Confirming Underpaid Expired Failed Paid Confirming means that the network or provider is…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
What do OpsIQ invoice statuses mean?
Understanding OpsIQ Invoice Statuses An invoice can have several statuses, each indicating its current state in the payment process: Paid: The invoice has completed payment. Open, Pending, or Unpaid: These states…
Can I use cryptocurrency to pay an OpsIQ invoice?
Cryptocurrency can be used to pay an OpsIQ invoice if a crypto payment provider is enabled for your account. The payment screen will display the currently supported asset or network choices, the exact amount, and…
Can I undo a scheduled OpsIQ cancellation?
Yes, you can undo a scheduled cancellation of an OpsIQ product if the cancellation is set to take effect at the end of the current period and has not already been processed. To remove the scheduled cancellation and…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
What is the default payment method used for?
The default saved payment method can be used for eligible future or automatic renewal payments when the configured gateway supports off-session charging. However, making a method default does not guarantee that every…
Why does OpsIQ not show a fixed list of payment gateways?
Payment methods in OpsIQ are dependent on configuration, currency, and account settings. The system only displays gateways that are currently enabled and applicable to the transaction. This approach ensures that support…
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
Can I use account credit produced by a plan change?
When an eligible plan change generates customer credit, that value can be represented as account or wallet credit based on the billing configuration. This credit is used as financial credit for supported future…
What should I do if my payment is still pending?
Do not submit repeated payments blindly. Instead, refresh or revisit the invoice to check its current status and allow the payment provider time to complete the confirmation process. If the provider has charged you but…
What billing cycles does OpsIQ support?
Billing Cycles Supported by OpsIQ OpsIQ products can offer monthly and yearly billing options when these cycles are enabled for the selected plan. The actual choices displayed in your account depend on the current…
Can I change my billing currency?
Changing Your Billing Currency You can select a billing currency before placing your first order. Once billing activity has occurred, your account may lock you into the established billing currency to ensure consistency…
Why am I offered a lower plan or discount when cancelling?
The cancellation flow may present eligible retention alternatives before final confirmation, such as a lower plan or a valid retention offer. These options depend on your account and configuration. You can choose an…
What is the difference between an invoice and a receipt?
An invoice records what is billed or due, while a receipt records a successful payment. It is important to keep the invoice for the billed line items and tax/accounting details, and to retain the receipt as confirmation…
Does OpsIQ support automatic payment redirection from an invoice?
OpsIQ supports automatic payment redirection from an invoice if a default online payment route is configured. In this case, the account can initiate the payment flow directly. However, if no suitable online gateway is…
What should I do if a Self-Hosted download fails?
If your Self-Hosted download fails, follow these steps: Check Product Status Confirm that your Self-Hosted product is active or in an eligible trial. Ensure that the Downloads section shows the package as available…
Do AI Budgets control BYOK provider charges?
No, the account budget controls are for OpsIQ-managed metering. BYOK usage is billed and governed by the external AI provider. Therefore, if you need a strict BYOK cost limit, please use that provider's own budget and…
How do I add funds to my OpsIQ wallet?
When wallet top-up is enabled, choose an amount within the current minimum and maximum displayed by the portal. The top-up creates a payment obligation, and wallet credit is added only after the payment is confirmed…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
Can I use an old copied download link indefinitely?
Do not rely on old copied download links. Download authorization is checked against your current customer entitlement, product state, and current release availability. Always start from the official Downloads page so…
What can I see on the Transactions page?
The Transactions page provides a view of your financial activity. It displays gateway transactions, which include the following details: Date Gateway Transaction Type Amount Status Reference When the wallet feature is…
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
Can product plan changes affect my wallet balance?
Yes, product plan changes can affect your wallet balance. An eligible downgrade or other proration result may create account credit, while an upgrade can result in an amount due. It is important to review the quoted…
Can I change my wallet's preferred currency after using it?
The wallet is designed around a single account currency and is tied to billing consistency. Changes to the currency may be restricted if there has been account billing or wallet activity. It is important to use the…
What happens if a saved renewal payment fails?
A failed off-session renewal is recorded as a failed payment instead of silently marking the invoice as paid. To resolve this issue, review the invoice, update or replace the saved payment method if necessary, and retry…
Can I close the page while a cryptocurrency payment is confirming?
Yes. Payment confirmation is not dependent on keeping the browser page open. You can return to the invoice later to check whether the payment was confirmed. Do not make a second payment merely because you closed the…
Can the wallet fund Managed AI usage?
Where Managed AI token-wallet funding is enabled for your account, your wallet or purchased AI credits can support metered Managed AI consumption. The AI Dashboard and Add-ons areas display the current account options…
Can I have more than one OpsIQ product or workspace?
Yes, you can have more than one OpsIQ product or workspace. The account supports independent orders, allowing you to order another Cloud workspace or another eligible Self-Hosted product without replacing an existing…
What should I do if a product I own is missing from My Products?
First, confirm that you are signed into the correct customer account and that the order is not still awaiting payment or activation. If the product should belong to the account but is still missing, open a support…
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…