Acceptable Use Policy — OpsIQ

Acceptable Use Policy — OpsIQ

This policy outlines the rules that keep OpsIQ safe, lawful, and reliable for everyone. It applies to all uses of OpsIQ, including both Cloud and Self-Hosted versions, and to every channel the platform powers, such as AI chat, tickets, CRM, promotions, email, webhooks, and APIs.

Effective Date: June 22, 2026

Version: 2026.06

Reviewed by: OpsIQ Legal

1. Purpose & Scope

This Acceptable Use Policy (the "AUP") is part of the OpsIQ Terms of Service and governs how you, your users, and your end-users may use the OpsIQ platform ("OpsIQ", the "Service"). It applies whether you use OpsIQ Cloud (SaaS) or the Self-Hosted licensed software, and to every channel the Service powers, including the AI chat widget, native ticketing, CRM, promotions studio, surveys, email/messaging, webhooks, and APIs. OpsIQ is owned and operated by Nabtech Digitalnet Limited ("Nabtech", "we", "us"). Capitalized terms not defined here have the meanings given in the Terms of Service. By accessing or using the Service, you agree to this AUP on behalf of yourself and everyone using the Service through your account, workspace, or installation. We may update this AUP as described in the Changes section.

2. Who This Applies To

This AUP applies to every person and system that interacts with the Service through you, including:

• Your account owners, admins, agents, and other authorized users;
• Your end-users and visitors who interact with channels you operate (chat widgets, promotions, surveys, ticket forms);
• Your developers and any third-party integrations, scripts, or services you connect via our APIs and webhooks;
• Anyone operating a Self-Hosted OpsIQ installation under a valid Nabtech license.

You are responsible for the conduct of all the above and for ensuring they comply with this AUP. A violation by any of them is treated as a violation by you.

3. Prohibited Content

You must not use the Service to create, upload, store, transmit, display, or distribute content that:

• Is illegal, or promotes, facilitates, or encourages illegal activity;
• Infringes any intellectual property, publicity, or privacy right, including unlicensed copyrighted works and counterfeit goods;
• Contains or distributes malware, viruses, ransomware, worms, or other malicious code;
• Is sexually explicit or pornographic, or that sexualizes minors in any way — child sexual abuse material (CSAM) is strictly prohibited and will be reported to authorities;
• Is hateful, incites violence, or harasses, threatens, defames, or bullies any person or group on any basis;
• Depicts or promotes self-harm, terrorism, violent extremism, or weapons of mass destruction;
• Is fraudulent, deceptive, or designed to mislead, including fake reviews, deepfakes intended to deceive, and scams.

4. Prohibited Activities

You must not, and must not allow anyone to:

• Send spam, unsolicited bulk messages, or chain communications through any OpsIQ channel;
• Conduct phishing, social engineering, credential harvesting, or other deceptive attempts to obtain sensitive information;
• Scrape, harvest, or collect data from the Service or third parties in violation of law, terms, or technical controls;
• Resell, sublicense, white-label, or operate the Service for third parties without our written authorization;
• Circumvent or attempt to bypass license keys, usage limits, rate limits, metering, or any technical protection;
• Use the Service for cryptocurrency mining or other resource-abusing workloads it is not intended for;
• Interfere with, degrade, or attempt to access the data, workspace, or experience of any other tenant.

5. Security & Integrity

To protect the Service and everyone on it, you must not:

• Gain or attempt to gain unauthorized access to any account, workspace, system, network, or data;
• Probe, scan, or test the vulnerability of OpsIQ systems, or breach any security or authentication measure, without our prior written permission;
• Bypass, disable, or tamper with license keys, API keys, webhook secrets, or any technical protection mechanism;
• Launch denial-of-service (DoS/DDoS) attacks, flood traffic, or otherwise disrupt the Service or its infrastructure.

You are responsible for the security of your own use. Protect account credentials, API keys, license keys, and webhook secrets; use strong, unique passwords and enable multi-factor authentication where available; rotate keys when staff change or compromise is suspected; and, for Self-Hosted, keep your installation, host, and dependencies patched and securely configured. Report suspected vulnerabilities responsibly to [email protected] and allow reasonable time to remediate before any disclosure.

6. Messaging & Anti-Spam

Across all OpsIQ messaging channels — email, chat, promotions, surveys, announcements, and webhook-driven notifications — you must:

• Have a lawful basis and, where required, valid consent before contacting any individual;
• Comply with all applicable anti-spam and electronic communications laws, including CAN-SPAM, GDPR/ePrivacy, CASL, and local equivalents;
• Accurately identify yourself as the sender and never use false or misleading headers, subject lines, or sender identities;
• Provide a clear, functioning opt-out/unsubscribe mechanism in marketing communications and honor opt-outs promptly;
• Not purchase, rent, or use lists of contacts who have not consented to be contacted by you;
• Not use chat or promotional surfaces to deliver deceptive, intrusive, or non-consensual marketing;
• Not send unsolicited bulk messages or abuse webhooks to relay spam to third-party endpoints.

7. AI-Specific Acceptable Use

The Service includes AI features. You must not use them to:

• Attempt prompt-injection