Can OpsIQ manage tours, announcements, promotions, and surveys together?
Yes, OpsIQ can manage tours, announcements, promotions, and surveys together. These are separate engagement surfaces that share one operating layer. Promotions are suitable for campaign experiences, while announcements…
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage outreach replies within your CRM, draft personalized responses, and…
How can I verify my Cloud website domain?
How to Verify Your Cloud Website Domain To verify your Cloud website domain, you can use one of the supported ownership methods: a DNS TXT record, an HTML meta tag, or a verification file. Follow the exact value…
Can I use a meta tag or file instead of DNS for domain verification?
Yes, you can use a meta tag or a file for domain verification when those methods are offered for your product. The meta tag method requires you to place the supplied verification metadata on your website. In contrast…
What should I do if DNS TXT verification is not detected?
If DNS TXT verification is not detected, follow these steps: Steps to Troubleshoot DNS TXT Verification Check that the record was created on the correct domain. Ensure that the host/name and value exactly match what is…
Does a verified domain cover its subdomains?
The Cloud domain authorization model can accept a verified domain along with its subdomains for the associated workspace. It is important to keep the registered domain accurate and not to assume that unrelated domains…
How long does DNS domain verification take?
DNS changes are not always immediately visible everywhere due to variations in DNS caches and provider propagation times. To verify your domain, add the exact TXT record shown by OpsIQ, wait for your DNS provider to…
Can I verify a domain I do not control?
No. Domain verification is specifically designed to require proof of control using the verification method displayed for the workspace. If you cannot publish the required DNS, meta, or file value, the domain should…
Can I change a Cloud domain while it is still pending verification?
A pending domain can be corrected or changed through the applicable product setup flow. Once a domain is verified, changes to the domain are more restricted because the verified value is part of the workspace's…
What should I do if my domain-verification file or meta tag is not detected?
To resolve issues with your domain verification file or meta tag not being detected, follow these steps: Steps to Verify Detection Confirm that the exact verification value displayed in your account is publicly…
Do I need to sign in again every time I open my Cloud workspace?
When using your Cloud workspace, you may wonder if you need to sign in again each time you open it. The customer account allows for a seamless authenticated handoff to an eligible workspace. To ensure a smooth…
Why is Cloud domain verification important before the widget works?
The verification state is an authorization control, not just an onboarding decoration. The product can refuse protected widget operation until the configured website ownership has been proven. To proceed, complete one…
Why does OpsIQ require domain verification for a Cloud workspace?
Domain verification is essential for ensuring that the customer controls the website where the protected OpsIQ widget functionality is intended to operate. Until the configured domain is verified, the customer-facing…