CRM 1 min read

What is the Trust Dial in OpsIQ CRM?

What is the Trust Dial in OpsIQ CRM?

The Trust Dial controls the level of autonomy granted to the AI within the OpsIQ CRM. There are three modes of operation:

  • Conservative Modes: In this mode, the AI functions primarily in a suggestion or manual role.
  • Copilot: This mode allows for assisted execution, but it requires confirmation from the user.
  • Autopilot: In this mode, the AI can perform eligible pre-authorized tasks within configured guardrails.

It is important to note that higher levels of autonomy do not eliminate server-side role permissions, action scopes, value or rate limits, audit logging, or mandatory confirmation for sensitive operations.

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