Documentation & Developer Docs — OpsIQ

Documentation & Developer Docs — OpsIQ

Welcome to the complete OpsIQ documentation! This resource is designed to help you set up tracking, AI chat, tickets, CRM, analytics, and more. Here, you'll find guides on using the REST API, webhooks, connector SDK, and self-hosting.

Key Features of OpsIQ

• Visitor Journey Tracking: Monitor sessions, countries, pages, leads, conversions, and support intent in real-time.
• AI Reply Drafting: Automate responses for ticket replies, chat answers, summaries, and customer notices.
• Webhook Actions: Connect platform actions to secure triggers with confirmation and audit history.

Comprehensive Documentation

OpsIQ provides detailed documentation covering every feature, allowing you to operate the platform without needing to contact support. Key sections include:

• Customer Guide
• Admin Guide
• Developer Guide
• CRM Reference
• Connector SDK
• REST API
• Self-hosting Guide

What OpsIQ Does for Your Business

OpsIQ is an AI-first business operating platform that consolidates various tools into a single interface. It replaces multiple SaaS products, enabling you to manage everything from one screen with a unified customer context.

Detailed Features

1. Website Analytics & Visitor Intelligence:

• Real-time visitor tracking and session replays.
• A/B testing capabilities and JavaScript error tracking.
• Comprehensive sales and conversion tracking.

1. Site Intelligence (SEO & Content Analysis):

• Automated site crawls and technical SEO audits.
• AI-powered search and SERP rank tracking.
• Local SEO visualization and Google Business Profile integration.

1. AI-Powered Support:

• 24/7 customer AI chat and admin AI assistant.
• Auto-handoff to human agents when necessary.
• Detailed AI conversation history and insights.

1. Tickets & Helpdesk:

• Full helpdesk functionality with ticket management.
• AI triage and auto-reply features.
• Customer-facing ticket portal and email ingestion.

1. Chat & Real-Time Support:

• Unified chat inbox for managing customer interactions.
• Proactive chat rules based on visitor behavior.
• Customer satisfaction surveys and AI writing assistance.

1. AI-First CRM:

• Comprehensive CRM command center with AI deal coaching.
• Automated follow-up sequences and lifecycle tracking.
• Data steward agent for maintaining CRM data quality.

1. Connectors & Integrations:

• Pre-built connectors for popular platforms.
• Custom connector builder with AI assistance.
• Marketplace for publishing and discovering connectors.

Getting Started

To begin using OpsIQ, refer to the Quick Start Guide for a 30-minute setup. Explore the Complete Product Map to understand all features and functionalities available.

For further assistance, consult the Glossary or reach out for help through the support channels provided in the documentation.

---

This documentation serves as your comprehensive guide to leveraging OpsIQ for your business needs, ensuring you can maximize the platform's capabilities effectively.