357 results for "support"
Does OpsIQ support right-to-left languages?
Yes, OpsIQ supports real right-to-left presentation for the following languages: Arabic Hebrew Persian Urdu Related articles Can I use OpsIQ in languages other than English? Does OpsIQ support multiple languages?
What billing cycles does OpsIQ support?
Billing Cycles Supported by OpsIQ OpsIQ products can offer monthly and yearly billing options when these cycles are enabled for the selected plan. The actual choices displayed in your account depend on the current…
Does OpsIQ support two-factor authentication for customer accounts?
Yes, OpsIQ supports two-factor authentication (2FA) for customer accounts. The customer Security page allows for time-based one-time password (TOTP) two-factor authentication. You can enroll using Google Authenticator…
Does OpsIQ support guided product tours?
Yes, OpsIQ includes guided tours with multiple presets, CSS-selector targeting, progress styles, animations, blur and opacity controls, proactive triggering, and analytics. These tours are useful for onboarding and…
Does the Partner Program support white-label client delivery?
Yes, the Partner Program supports white-label client delivery. The partner material outlines the white-labeling options for the widget, account portal, and emailed SEO reports. It also includes features such as a…
Does OpsIQ support IP or CIDR blocking?
Yes, OpsIQ supports IP and CIDR blocking as part of its operational hardening features. This includes IP/CIDR controls, visitor risk classification, threat scoring, rate limiting, and bot/security signals. It is…
Does OpsIQ support two-factor authentication?
Yes, OpsIQ supports TOTP two-factor authentication (2FA) that is compatible with authenticator apps such as Google Authenticator, 1Password, and Authy. Additionally, recovery codes are provided. Organizations are…
Does Sales Bridge support Shopify and other commerce platforms?
Yes, Sales Bridge supports Shopify and describes custom checkout patterns. Additionally, OpsIQ's connector model supports WooCommerce and other commerce systems through bundled, marketplace, or custom integrations. The…
Does OpsIQ support REST and GraphQL integrations?
Yes, OpsIQ supports integrations through standard REST or GraphQL-style APIs. The connector model focuses on the capabilities that the external system exposes. Authentication methods include: Bearer API key Basic OAuth…
Does the OpsIQ API support idempotency?
Yes, the developer model includes idempotent replay protection for writes. This feature includes a documented 24-hour idempotency window for supported operations. Clients should reuse the same key when retrying the same…
Does the OpsIQ API support dry-run requests?
Yes, the OpsIQ API supports dry-run requests. Supported operations can utilize the dry_run behavior, allowing integrators to validate intent and parameters without committing the write. This feature is particularly…
Does OpsIQ support email bounces and complaints?
OpsIQ's email feature set includes support for handling email bounces and complaints, provided that the connected relay or provider exposes these events. This functionality helps maintain list health and ensures…
Does OpsIQ support single-page applications?
Yes, OpsIQ supports single-page applications (SPAs). Visitor Intelligence provides a pageview hook for SPAs, allowing client-side route changes to be tracked without requiring full browser reloads. Integrations should…
Does OpsIQ support session replay?
Session replay is included at the Scale tier under current pricing and is part of Visitor Intelligence. OpsIQ describes replay as reconstructing the page or session experience rather than recording a literal video…
Does OpsIQ support funnels and conversion attribution?
Yes, OpsIQ supports funnel analysis, conversion goals, multi-touch attribution, UTM/source tracking, and revenue-related journeys where connected systems provide the event data. It can distinguish outcomes such as new…
Does OpsIQ support local SEO tracking?
Yes, OpsIQ supports local SEO tracking. It provides local map-grid and local-search visibility workflows that are particularly beneficial for service businesses focused on specific geographic areas. Local visibility can…
Does Promotion Studio support A/B testing?
Yes, OpsIQ supports campaign experiments and can compare variants through the analytics layer. The site describes automatic winner promotion at a high-confidence threshold, as well as bandit-style optimization…
Does OpsIQ Chat support automatic translation?
Yes, OpsIQ can detect the language from the customer's message and use the browser locale as a supporting hint. It translates between the customer and the operator while preserving the original messages, ensuring that…
Does OpsIQ CRM support teams, territories, and record visibility?
Yes, OpsIQ CRM supports team and territory concepts, along with record visibility controls such as open, owner-based, or team-based access. This functionality allows a company to maintain a shared CRM while restricting…
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage outreach replies within your CRM, draft personalized responses, and…