54 results for "identity"
Can OpsIQ integrate with Shopify or WooCommerce?
Yes, OpsIQ can integrate with Shopify and WooCommerce. OpsIQ's commerce and Sales Bridge materials describe the integration patterns for Shopify and WooCommerce, as well as other commerce platforms. Connected commerce…
Does OpsIQ support REST and GraphQL integrations?
Yes, OpsIQ supports integrations through standard REST or GraphQL-style APIs. The connector model focuses on the capabilities that the external system exposes. Authentication methods include: Bearer API key Basic OAuth…
Can I build my own integration for OpsIQ?
Yes, you can build your own integration for OpsIQ using the Connector Builder. This tool allows you to define identity, authentication, tests, actions, triggers, and review metadata. You can start your integration from…
Can I group multiple Remote Sites together?
Yes, Remote Sites can carry group identity, which helps multi-brand or agency workspaces organize related sites while preserving site-level scope. Groups improve navigation and rollups, but they do not automatically…
What are OpsIQ connector capability types and profiles?
OpsIQ Connector Capability Types and Profiles The integration control plane currently describes 52 capability types and 7 starting profiles. A profile represents a common platform shape, such as: Standard API Commerce…
How does the OpsIQ Connector Builder work?
The Connector Builder uses six guided stages: Identity, Authentication, Connection Test, Actions, Triggers, and Review. Builders can start from OpenAPI, Postman, cURL, or a selected profile. Authentication options…
What is the OpsIQ Ticket System?
OpsIQ includes a native help desk that features departments, inbound email, routing, assignments, SLA policies, AI triage and drafting, customer portal access, related-ticket workflows, approvals, collaboration, and…
How can I publish an OpsIQ survey?
Publishing an OpsIQ Survey Survey Studio allows you to publish a survey in several formats: as a hosted page, a website widget, or an inline embed. Additionally, OpsIQ supports a signed short-lived live-preview path…
Can OpsIQ promotions target logged-in customers by account state?
Yes, Promotion Studio can target logged-in customers based on various factors, including permitted live account state, verified identity, CRM context, journey behavior, cart or commerce information, geography, and other…
What is OpsIQ Promotion Studio?
Promotion Studio is OpsIQ's visual campaign system designed for onsite experiences. It supports various formats, including modals, slide-ins, top or bottom bars, fullscreen campaigns, inline embeds, and geo-aware…
Can OpsIQ Chat work on multiple websites?
Yes, OpsIQ Chat can work on multiple websites. The Remote Sites feature allows one workspace to operate across multiple domains while maintaining site identity and row-level scope. The current site limits are as…
Can Client Chat AI look up live account information?
Yes, the Client Chat AI can look up live account information when the source system is connected and the customer is properly identified. The chat can perform identity-scoped reads for permitted balances, invoices…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…
What problem does OpsIQ solve?
OpsIQ is designed to replace the fragmented experience of running a website through many disconnected tools. Separate live chat, help desk, CRM, analytics, promotion, SEO, survey, and AI products each see only part of…