260 results for "account"
What happens if my OpsIQ customer account is suspended?
If your OpsIQ customer account is suspended, you will be prevented from proceeding with normal authenticated account requests. Any active customer sessions will be invalidated, and you will be returned to the sign-in…
How do I sign out another device from my OpsIQ account?
To sign out another device from your OpsIQ account, follow these steps: Revoke Active Sessions Open the Sessions & Devices section. Identify the active session that you no longer trust or need. Revoke that session. Once…
How do I enable 2FA on my OpsIQ account?
How to Enable 2FA on Your OpsIQ Account To enable two-factor authentication (2FA) on your OpsIQ account, follow these steps: Open the Security & 2FA section in your account settings. Start the setup process for 2FA. Add…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
How do I update my OpsIQ account profile?
How to Update Your OpsIQ Account Profile To update your personal and billing information in your OpsIQ account, follow these steps: Open the Manage Profile section. Update the following details as needed: First and last…
What happens if I delete my OpsIQ account or data?
OpsIQ supports privacy export and deletion workflows. However, deletion is subject to legal, billing, fraud prevention, security, backup, and audit retention requirements. Some auditable facts may remain even after a…
Can OpsIQ Writing use customer account context?
Yes, OpsIQ Writing can utilize customer account context. When the operator is authorized and the connector is available, it can access the current customer, thread, billing context, prior tickets, and other live…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
Can an administrator assign a Cloud workspace to my customer account?
An eligible Cloud workspace associated with your customer account can appear in My Products, even if it was provisioned or assigned through an administrative process rather than being ordered entirely through…
Which account page should I use for a product access problem?
To address a product access problem, start by checking the My Products page to confirm the product status. For Cloud Products If you are using a Cloud product, verify the provisioning and domain-verification state…
Does my OpsIQ account include a Knowledge Base?
Yes, your signed-in OpsIQ account includes a Knowledge Base. This Knowledge Base provides customer support content that is organized by categories, featured articles, and a search function. You can open an article to…
How long is an account data-export download available?
A generated export uses a temporary download authorization that expires after 24 hours. Please download the archive before it expires. If the authorization has expired, return to the Data Export section and request a…
What AI usage can the Account dashboard categorize?
Managed AI reporting can categorize consumption based on the OpsIQ features utilized. This includes areas such as: Customer chat AI Admin AI Ask OpsIQ Writing assistance Inbox assistance Triage and summaries Automated…
Will a refund appear in account transaction history?
When a refund is processed through the billing system, the resulting financial state will appear in the relevant accounting and transaction history. However, the presence of refund-related transaction states does not…
Can I see which devices are signed into my OpsIQ account?
Yes, you can see which devices are signed into your OpsIQ account. The Sessions & Devices feature lists customer portal sessions along with device or browser information, network address, last-seen time, and whether the…
Does OpsIQ support two-factor authentication for customer accounts?
Yes, OpsIQ supports two-factor authentication (2FA) for customer accounts. The customer Security page allows for time-based one-time password (TOTP) two-factor authentication. You can enroll using Google Authenticator…
AI Knowledge Base & Multilingual Help Center — OpsIQ
OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your customer portal, and improve content for your customers…
AI Live Chat Widget That Knows Your Customer — OpsIQ
OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing tailored responses based on your knowledge base and…
Contact Sales, Support & Demos — OpsIQ
Contact OpsIQ for sales, demos, onboarding, technical support, and integrations. Messages are triaged upon arrival and directed to the appropriate team within one business day. Let's discuss your OpsIQ setup. How to…