357 results for "support"
What does the OpsIQ Launch Cloud plan include?
The current listed price for the OpsIQ Launch Cloud plan is $15/month. This plan includes: 3 seats 500 tickets per month 1,500 client-chat conversations per month 2 email mailboxes Automations Triggers Webhooks…
What does the OpsIQ Starter Cloud plan include?
The current listed price for the OpsIQ Starter Cloud plan is Free. This plan includes the following features: 1 website 2 seats 1 email mailbox Managed AI pay-as-you-go or supported BYOK Live chat and Admin Chat Admin…
What is the difference between OpsIQ Managed AI and BYOK?
Difference Between OpsIQ Managed AI and BYOK Managed AI is OpsIQ's metered AI service. In this model, OpsIQ manages the provider path and charges the workspace based on its current per-million-token rate. BYOK, which…
Which AI providers can I use with OpsIQ?
OpsIQ supports Managed AI and offers provider choices that include OpenAI, Anthropic, Google Gemini, Grok, and self-hosted or customer-controlled model options where supported. With Managed AI, OpsIQ abstracts the…
Does OpsIQ train AI models on my business or customer data?
No, OpsIQ does not use customer data to train third-party foundation models. AI requests utilize authorized context that is necessary for the task and the provider selected for that surface or workspace. Customers have…
Can OpsIQ run in the cloud or on my own server?
Yes, OpsIQ supports both OpsIQ Cloud and Self-Hosted deployment options. The Cloud version is operated by OpsIQ and is intended for teams that prefer managed updates, backups, infrastructure, and service operation. In…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…
What is OpsIQ?
OpsIQ is an AI operating layer designed for websites and online businesses. It integrates various functions such as customer chat, CRM, ticketing, knowledge management, promotions, SEO, site intelligence, analytics…
Is OpsIQ cloud-only, or can we self-host it?
Deployment Options for OpsIQ OpsIQ supports both cloud and self-hosted deployments. The choice of deployment determines who operates the underlying infrastructure. Related articles Can OpsIQ run in the cloud or on my…
Can OpsIQ connect with the tools we already use?
Yes, OpsIQ can connect through platform connectors, the General API for typed operations, and signed webhooks for event delivery. Related articles Signed Webhooks & API Actions for Automation — OpsIQ Integrations, API &…
Can I use OpsIQ in languages other than English?
Yes, OpsIQ supports 40 canonical locales across the product. Customer-facing surfaces, such as chat, tickets, surveys, the Help Center, and the portal, can operate in those languages. Related articles Does OpsIQ support…
Does OpsIQ offer a free trial?
Yes, OpsIQ offers a 14-day free trial and allows you to start for free without requiring a credit card. Related articles Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ What does the OpsIQ Starter Cloud plan…
What does OpsIQ include?
OpsIQ is a customer operations platform that combines various features into one system. These features include: Live chat Customer Relationship Management (CRM) Ticketing system Customer portals Knowledge base and help…
Can knowledge base articles appear inside our customer portal?
Yes, OpsIQ can surface approved articles inside your customer portal. The Knowledge Base remains the source of truth for articles, search, languages, and translations. Related articles AI Help Desk & Ticketing System…
Can the Help Center search understand natural questions and typos?
Yes, the search includes AI Search Assistance that can understand typos, respond in the visitor's language, and compose answers from published knowledge. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ…
Can one prompt create multiple help articles at once?
Yes, Article Studio can turn one brief into either a single article or a coordinated set of up to 12 articles. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ AI Writing Assistant for Support Replies…
How many languages can the Help Center be published in?
OpsIQ states that its Help Center can be published in 40 supported languages. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ AI Writing Assistant for Support Replies, KB & Email — OpsIQ AI Email…