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Admin AI

• Is the OpsIQ chat widget white-labelable?
• Can OpsIQ AI write or improve Knowledge Base articles?
• Does OpsIQ Chat have a visual flow builder?
• What is the difference between OpsIQ Managed AI and BYOK?

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Billing

• What information can an OpsIQ invoice display?
• Can an OpsIQ customer change their preferred currency?
• Can I cancel OpsIQ at any time?
• Refund & Cancellation Policy — OpsIQ

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Features

• What problem does OpsIQ solve?
• Is white-labeling available in OpsIQ?
• Can Sales Bridge recover missed order events?
• Is OpsIQ one product or a collection of separate tools?

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Helpdesk

• How are the Knowledge Base, Help Center, and Customer Portal different?
• How does ticket routing work in OpsIQ?
• How do existing OpsIQ customers get support?
• What is the difference between the Knowledge Base, Help Center, and Customer Portal?

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Live Chat

• What is Client Chat AI in OpsIQ?
• Can OpsIQ Chat AI perform customer actions?
• AI Live Chat Widget That Knows Your Customer — OpsIQ
• How does OpsIQ know who a customer is in chat?

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Pricing

• Does OpsIQ offer a free trial of paid plans?
• Does OpsIQ mark up AI usage when I use my own API key?
• What does the OpsIQ Enterprise Cloud or Self-Hosted plan include?
• How much does OpsIQ Managed AI cost?

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Add-ons

• What should I do if my Self-Hosted licence is missing after payment?
• Where do I find my Self-Hosted OpsIQ licence?
• When does a purchased add-on become active?
• What should I do if a Self-Hosted download fails?

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Analytics

• Does OpsIQ provide consent analytics?
• Can OpsIQ work behind Cloudflare, Akamai, Fastly, or a reverse proxy?
• Does OpsIQ support single-page applications?
• Visitor Tracking, Session Replay & Intent Scoring — OpsIQ

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Announcements

• Does OpsIQ have a public roadmap?
• Product Roadmap: Shipped, In Progress & Next — OpsIQ

API

• How many operations are available through the OpsIQ General API?
• Does the OpsIQ API support idempotency?
• What SDK and API reference formats does OpsIQ provide?
• How does API rate limiting work in OpsIQ?

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Branding

• Can OpsIQ create white-label SEO reports?
• How should the OpsIQ name be written?
• Can I use the OpsIQ logo in press, integration, or partner material?
• What are the primary OpsIQ brand colors?

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Cancellations

• What should I do before cancelling a product with active add-ons?
• Why am I offered a lower plan or discount when cancelling?
• What should I do if I cancelled the wrong product?
• Can I undo a scheduled OpsIQ cancellation?

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Company

• Why was OpsIQ created?
• Who makes OpsIQ?
• Partner Program: Agency & Reseller Revenue Share — OpsIQ
• When was OpsIQ launched?

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Comparison

• How is OpsIQ different from buying separate point solutions?
• OpsIQ vs Intercom, Zendesk & HubSpot — OpsIQ
• OpsIQ vs HubSpot Service: Feature Comparison — OpsIQ
• OpsIQ vs Zendesk: Feature Comparison — OpsIQ

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Compliance

• What does the OpsIQ Acceptable Use Policy prohibit?
• Does OpsIQ support Google Consent Mode v2?
• What is OpsIQ Consent & GDPR?
• Cookie Policy — OpsIQ

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Connector Builder

• What are OpsIQ connector capability types and profiles?
• Can OpsIQ connect to a custom backend?
• How does the OpsIQ Connector Builder work?
• Does OpsIQ support REST and GraphQL integrations?

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Connector Profiles

• Does OpsIQ work with WHMCS?
• Can OpsIQ integrate with Shopify or WooCommerce?
• Are all OpsIQ integrations equally available?

CRM

• What are the OpsIQ CRM AI agents?
• Is OpsIQ useful for local service businesses?
• Can OpsIQ CRM create quotes?
• Is OpsIQ suitable for agencies?

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Custom Dashboards

• Can I build custom analytics dashboards in OpsIQ?

Custom Domains

• Can I use my own branding and domain for the Help Center?
• Can I use a custom domain for the OpsIQ portal or Help Center?
• Can I manage my Cloud domain from a separate old domain registry?
• What domain should I enter when ordering a Cloud workspace?

Customer Feedback

• What survey and feedback tools are included in OpsIQ?
• Can I identify detractors and follow up in OpsIQ?
• Survey Studio, CSAT & Voice of Customer — OpsIQ
• Customer Stories & Case Studies — OpsIQ

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Customer Operations

• What outcomes does the OpsIQ customer stories page report?
• What profile information can OpsIQ store for a customer account?
• Create account — OpsIQ
• What is OpsIQ Customer Portal Studio?

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Deployment

• Does Self-Hosted OpsIQ keep all customer data on my server?
• Can OpsIQ run in the cloud or on my own server?
• Is OpsIQ cloud-only, or can we self-host it?
• Can I move between OpsIQ Cloud and Self-Hosted later?

Developer Docs

• Developer API, Webhooks & Connector Builder — OpsIQ
• OpsIQ Documentation & Developer Docs — OpsIQ
• Portal Studio administrator and developer guide — OpsIQ
• Why don't I see the Downloads menu?

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Documentation

• What is the OpsIQ Knowledge Base?
• Can OpsIQ import an existing help center or knowledge base?
• Can OpsIQ crawl a website to build knowledge?

Email Setup

• Can inbound email be delivered to OpsIQ by webhook?
• Does OpsIQ help check SPF, DKIM, and DMARC?
• Does OpsIQ support email bounces and complaints?
• How many email mailboxes can I connect to OpsIQ?

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Engagement

• AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
• Can OpsIQ manage tours, announcements, promotions, and surveys together?
• Can I use a meta tag or file instead of DNS for domain verification?
• What should I do if DNS TXT verification is not detected?

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FAQ

• How many languages can the Help Center be published in?
• OpsIQ FAQ: Pricing, AI Chat, Tickets and Security — OpsIQ

Guided Tours

• Does OpsIQ support guided product tours?

Identity

• Does OpsIQ support two-factor authentication?
• Does OpsIQ support role-based access control?
• What is the OpsIQ customer identity layer?
• AI Knowledge Base & Multilingual Help Center — OpsIQ

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In-App Announcements

• Can OpsIQ publish in-app announcements?

Integration

• Can OpsIQ connect to my existing software stack?
• How can a custom checkout send conversions to OpsIQ?
• Can OpsIQ connect with the tools we already use?
• Does Sales Bridge support Shopify and other commerce platforms?

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Invoices

• What do OpsIQ invoice statuses mean?
• What do the cryptocurrency payment statuses mean?
• Can I cancel an unpaid invoice?
• Can I pay an invoice with my OpsIQ wallet?

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Marketplace

• Does OpsIQ have a referral program?
• Are Marketplace connector uploads security-scanned?
• Can I become an OpsIQ Marketplace author?
• How do referral commissions become earnings?

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Multilingual

• Can I use OpsIQ in languages other than English?
• Does OpsIQ support right-to-left languages?
• Does OpsIQ support multiple languages?

Partner Program

• What is the OpsIQ Partner Program?
• Does the Partner Program support white-label client delivery?
• How much can an OpsIQ Agency Partner earn?
• Does it cost anything upfront to become an OpsIQ partner?

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Payment Methods

• What happens if I remove a saved payment method?
• What is the default payment method used for?
• Can I pay with a payment method that is not shown on my invoice?
• Why does OpsIQ not show a fixed list of payment gateways?

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Plan Limits

• What are the OpsIQ plan limits for Knowledge Base FAQs?
• What are the OpsIQ plan limits for triggers?
• What are the OpsIQ plan limits for Site Intelligence competitors?
• What are the OpsIQ plan limits for CRM contacts total?

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Promotion Studio

• What is OpsIQ Promotion Studio?
• Does Promotion Studio have click heatmaps?
• Can OpsIQ promotions target logged-in customers by account state?
• No-Code Popup & Promotion Builder — OpsIQ

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Remote Sites

• Can authenticated users move between an OpsIQ portal and a remote domain?
• Can I group multiple Remote Sites together?
• Can Remote Sites report sales conversions to OpsIQ?
• How do I add another website to OpsIQ?

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Sales

• What sales statistics does OpsIQ show?
• Can OpsIQ distinguish a new purchase from a renewal?
• How do I contact OpsIQ sales?

Security

• Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ
• How should I report a security vulnerability to OpsIQ?
• How does OpsIQ encrypt data?
• Does OpsIQ support IP or CIDR blocking?

See all 17 articles

SEO

• What is OpsIQ Site Intelligence?
• SEO Platform with an AI Analyst That Drafts Fixes — OpsIQ

Status

• How does OpsIQ handle critical incidents?
• What uptime does OpsIQ Cloud target?
• System Status & Live Uptime Monitor — OpsIQ
• Where can I see whether OpsIQ is currently operational?

Team Performance

• Does OpsIQ support team performance analytics?

Transactions

• What happens if a saved renewal payment fails?
• What can I see on the Transactions page?
• Will a refund appear in account transaction history?

Wallet

• Why is a wallet currency conversion unavailable?
• How does wallet auto-recharge work?
• Why can't I top up my wallet?
• Why can't I enable wallet auto-recharge?

See all 12 articles

Webhooks

• How many canonical outbound webhook events does OpsIQ have?
• Can I use webhooks to connect OpsIQ to another website or application?
• How does OpsIQ protect remote HTTP actions from SSRF?
• What is the OpsIQ webhook retry schedule?

See all 5 articles