What is the OpsIQ customer identity layer?
What is the OpsIQ Customer Identity Layer?
OpsIQ connects customer identity across various events, including permitted website interactions, chat, CRM, ticketing, portal visits, purchases, and integrations. This allows workflows to recognize the same person or account consistently.
Signed identities are utilized for authenticated browser contexts, while connector mappings and event identifiers link server-side systems. It is important to prefer verified identity over probabilistic guesses when performing account actions.
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